The Foundation level is the entry level qualification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices. After passing the ITIL Foundation training and examination, you can expect to gain a general overview and basic understanding of ITIL.
About ITIL 4
ITIL has led the ITSM industry with guidance, training, and certification programmes for more than 30 years. ITIL 4 brings ITIL up to date by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of ITenabled services.
The Concept
If you want
to progress to the next level within the ITIL qualifications
scheme, the ITIL Intermediate level or the ITIL Practitioner
credential, you need to have first passed the ITIL Foundation
qualification. This
qualification is primarily aimed at:
-
Those who require a basic understanding of the ITIL
framework
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Those who need understanding of how ITIL can be used to enhance IT
service management within an organization
-
IT professionals or others working within an organization that has
adopted and adapted ITIL and who need to be informed about, or
contribute to, ongoing service improvement.
However, the ITIL
Foundation level qualification is open to and can benefit anyone
who has an interest in the subject. Holders of an ITIL
Foundation level qualification are likely to require further
guidance before being able to apply the ITIL practices for Service
Management to professional projects or situations.
Examination
Format
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Multiple choice examination questions
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40 questions
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26 marks required to pass (out of 40 available) -
65%
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60 minutes’ duration
-
Closed book.
Purpose
The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management. The ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for service management without further guidance.
Learning Objectives
Candidates can
expect to gain knowledge and understanding in the following upon
successful completion of the education and examination components
related to this certification.
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Service management as a practice (comprehension)
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The ITIL service lifecycle (comprehension)
-
Generic concepts and definitions (awareness)
-
Key principles and models (comprehension)
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Selected processes (awareness)
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Selected functions (awareness)
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Selected roles (awareness)
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Technology and architecture (awareness)
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Competence and training (awareness)
The ITIL 4 Certification Scheme comprises of the following modules:
• ITIL Foundation
• ITIL
Specialist modules (3)
• ITIL
Strategist
• ITIL
Leader
• ITIL
Master