Lead Trainer Profile

Vijay has many years of experience in delivering and managing IT Services, Learning, Organizational Development, Training, Mentoring, Coaching, Software Development, Product Development, Testing and Production Support and has expertise in IT strategy, operations and technology consulting, risk management, IT security, cloud computing and implementation around large customer accounts, managing and supporting the delivery of large outsourced IT Service and Software Development Engagements and in-depth understanding of deal structures, delivery options and models. His experience has been across diverse industry segments – Banking (BFSI), Consumer products, Retail, Aviation, Oil & Gas, Mining & Refinery, Telecom, Energy, Pharma and Hospitality. Therefore he is able to successfully deliver training sessions for all iindustry sectors. Vijay is officially certified and fully accredited Trainer, Supervisor, Assessor, Mentor, Proctor & Exams Invigilator. He is one of the very few in the world who holds and also to have scored 100% in the MSP® Programme Management Advanced Practitioner highest of Bloom's level 6 essay based exam. He started his training career as a Java Trainer (OCJP, OCWCD etc) years ago and hence brings huge technical expertise to his training and consulting sessions.

Vijay has strong foundations in IT and grass root IT Services delivery and product development. That coupled with distinctive academic, professional qualifications, facilitating, learning and accreditations background enables him to take on challenging opportunities and adds to the diversity of his experience. He has a strong network of peers and cross functional experts across various management levels in various geographies and has a great way around orientation and collaboration. To date he has mentored and coached more than 5000 individuals. Delivered more than 800 professional training sessions to world-wide audience. He lives with his large joint family he is proud of and a job that he enjoys and loves working in. He worked and now works in an organization that has a vision to position itself to become essential to the world and he continues to make significant contributions of strategic importance and also strongly believes it is imperative to make ‘IT essential’ to the world as part of that vision.

Some of his (he has more than 150 exam certificates) Accredited Qualifications:-

* COBOL programming on IBM Mainframes – AD40

* Sun Certified Java Programmer for J2SE version 1.4
* German Certification for Language Proficiency - Symbiosis (SIFL)
* Sun Certified Web Component Developer for Java2 Enterprise Edition (J2EE) version 5.0
* Certified Six Sigma Green Belt - The Indian Statistical Institute (ISI)
* Lean Management Certification
* ISO/IEC 20000 - ITSM
* ISO/IEC 27002 – Information Security
* Lean for Services
* Web User Interface (UI) Development Foundation Certification
* Web User Interface (UI) Development Practitioner Certification
* Web User Interface (UI) Development Advanced Practitioner Certification
* Microsoft Operations Framework - MOFF 4.0 – Microsoft Corporation
* Project Management Professional – PMP - PMBoK 4.0 - PMI.org
* COBIT v4.1 - ISACA.org
* ITIL V3 Expert (45 credits)

* ITIL v3 Foundation

* ITIL 2011 Foundation

* ITIL 2016 Practitioner

* ITIL Service Strategy
* ITIL Service Design
* ITIL Service Transition
* ITIL Service Operation
* ITIL Continual Service Improvement
* ITIL Operational Support and Analysis
* ITIL Release Control and Validation
* ITIL Service Offerings and Agreement
* ITIL Planning Protection and Optimization
* ITIL Managing Across the Life Cycle
* Management of Projects - PRINCE2® Foundation

* Management of Projects - PRINCE2® 2009 Practitioner

* Management of Projects - PRINCE2® 2017 Practitioner - 3rd Fully Accredited Trainer on launch date

* IBM Certified Solutions Advisor for IBM Cloud Computing Architecture V2
* Microsoft Certified Technology Specialist – Managing Projects with MS Project 2010
* Lean Six Sigma Black Belt
* COBIT 5.0 – ISACA.org / APMG International

* COBIT 5.0 – Implementation

* COBIT 5.0 – Assessor
* EXIN Cloud Computing Certificate
* EXIN Certified Integrator for Secure Cloud Services Management

* TTT Cloud Advanced

* IBM Certified Solution Designer – Rational Software Architect - RSA®
* Managing Successful Programmes – MSP® Foundation

* Managing Successful Programmes – MSP® Practitioner

* Managing Successful Programmes – MSP® Advanced Practitioner

* Certified AGILE Project Manager - Foundation

* Certified AGILE Project Manager - Practitioner

* Management of Risk (M_o_R®) - Foundation

* Management of Risk (M_o_R®) - Practitioner

* Management of Portfolios (MoP™) - Foundation

* Management of Portfolios (MoP™) - Practitioner

* Portfolio, Programme and Project Offices (P3O®) - Foundation

* Portfolio, Programme and Project Offices (P3O®) - Practitioner

* Management of Value (MoV®) - Foundation

* Management of Value (MoV®) - Practitioner

* Certified Agile Scrum Master

* Certified Agile Scrum Product Owner

* Certified DevOps Professional

* Certified DevOps Master

* Certified in the Governance of Enterprise IT - CGEIT®

* TOGAF® 9.2 - Foundation

* TOGAF® 9.2 - Certified Enterprise Architect

* PRINCE2 Agile™ Certified Practitioner (First Certified and Fully Accredited Trainer in India, 2nd in the world)

* CRISC - ISACA

*SDA - SDI

*SDM - SDI

Pratap has a decade of IT industry experience starting from Technology to Process Governance and management in IT service delivery. He has worked on various streams in IT ranging from service delivery to Desktop support to ITIL service management, process management, Crisis Management, Subject Matter Expertise for major ITIL processes. He has immense knowledge on ITIL framework and ISO/IEC Standard, and how best to align ITIL best practices, to the business goals & needs. He has exposure in managing different verticals in the IT Service Delivery and support funtions and has taken leadership where necessary. Inspired by fellow trainers and the training sessions he attended on ITIL and related subject areas, he pursued his dream of becoming an independent Trainer and consultant. He has started sessions, in the areas, he has proven practical experience and primarily on the subjects which he had had the opportunity to actually implement. He now heads the ITIL practice for us and has taken over as the lead trainer for IT Service Management.

Some of his accredited credentials are listed below -

ITIL 2011 Foundation
ITIL Service Strategy
ITIL Service Design
ITIL Service Transition
ITIL Service Operation
ITIL Continual Service Improvement
ITIL Operational Support and Analysis
ITIL Release Control and Validation
ITIL Service Offerings and Agreement
ITIL Planning Protection and Optimization
ITIL Managing Across the Life Cycle
ITIL Expert
COBIT5 Foundation
COBIT5 Implementation
COBIT5 Assessor
EXIN AGILE SCRUM Master - Certified Trainer
Management of projects - PRINCE2 Foundation
Management of projects - PRINCE2 Practitioner certified
MSP - Managing successful Programmes certified
Six Sigma Green Belt Certified
ISO/IEC 20000 IT Service Management
ISO 27002 Information Security
Lean for IT Services – IBM
Business Continuity Management - ISO 22301
Cloud computing Technology Foundation Certified
Certified Integrator in Secure Cloud Services (CI-SCS)
PRINCE2 Agile™ Certified (Second Certified and Fully Accredited Trainer in India, 4th in the world)

Joseph’s career passion is to partner with ICT organizations and departments in Africa and beyond in training,development, adaptation, streamlining and benchmarking their processes under best practice frameworks and standards. He brings to the table 10 years’ experience in the mobile phone industry, working in the technology department first as a performance quality engineer before progressing to senior management dealing with change and process governance. Joseph brings to the table a realistic look at implementation of frameworks and standards, plus a commitment to make it work, as well as adopt and adapt in line with organizational culture. His experience in bringing service management best practices at East Africa’s leading telco saw a huge decline in service outages from system changes and recurrent incidents as well as and a division wide adoption of ITIL with more than 90% of technology staff getting ITIL foundation certified. By leading a group of champions, Joseph drafted and led the implementation of a 3 year strategy plan for service management adoption and prepare the organization for ISO 20000 certification. His role also saw him support the organization in the attainment of ISO 9000 (Quality), 27000 (Information Security), 22301 (Business Continuity) and 14000 (Environment) certifications over the last 7 years.

Apart from service management, Joseph comes with real life project management experience. He was the technical project lead for the telco’s first Customer Experience Management solution and was also stream lead in the project assurance for the biggest mobile money system migration worldwide. Other projects he took a lead role included BMC Remedy implementation of Management, Problem Management, Service Catalogue and Service Level Management modules. In his spare time, Joseph likes reading and traveling. He also serves on the board of a street children rehabilitation centre.

His training qualifications include:

ITIL® Expert (Capability Stream)
MSP® Foundation and Practitioner
PRINCE2® Foundation and Practitioner
ISO 9000 Lead Auditor
ISO/IEC 20000 Implementer
CPP® (Certified Process Professional)
PRINCE2 Agile™ Certified (First Certified and Fully Accredited Trainer in the whole of Africa, 5th in the world)

Eric’s key interest in the telecommunication and information Technology industry is the value addition to the customer and efficiency and cost effectiveness in delivering this value by the service provider. This has led him to research into best practices that add value to the IT service value chain. He has extensively researched into customer satisfaction and expectations during his MSc program and his recommendations have been implemented. This interest comes from the many years he has spent dealing with the customers and service provider networks as an engineer through which he has managed to advice on optimization of internal processes to create efficiency in the delivery of IT service. He has many years of experience in the telecommunication and Information technology industry having started with rolling out Wireless networks,Vsat and VOIP over TDM lines. He then moved onto software support and user training. For the last five years five years he has been involved in local loop access networks, from Planning, implementations, operations and support. He has started and managed a customer helpdesk and a second level escalation function for the helpdesk and network operations. Through this period he came up with best practice processes to enable the company achieve customer expectations.

He has deep experience in: WiMAX16D & 16E, Microwave Radios, FTTB/GPON, Wi-Fi, VSAT,GSM. Amongst the process area expertise:

Ready For Service: a process used for accepting new network nodes into the live network.
Escalation Matrix: used to define responsibility and accountability in customer fulfillment
Customer Acceptance and Integration: used to provision new customer in the network
Customer decommissioning process: used to terminate customer service from the network.

Eric has also managed third party partners and vendors where he recruited support Partners, defined and managed SLAs, performance reviews. Research projects (M.Sc. project):

Factors affecting choice, sign-up and loyalty to internet service providers in Kenya - Looks into the dynamics that affect subscriber and provider relationships and what subscribers expect from their providers in order to stay loyal.
Idea of freedom in professional career choice among the working class - This seeks to understand what influenced professional in choosing their current careers and its effect the relevant industry.

PROJECTS:

2008: Project supervisor for MSC installation in Dar-es-salaam-Alikocheni for HiTs Telecom (Excellent Telecom Tanzania).
2009: Project Supervisor, civil works for Zantel and HiTs telecom sites, in Shinyanga Tanzania.
2010: 16D WiMAX planning and installation (405 sectors), still operational.
Point to Multipoint Network Installation(Radwin) more than 70 hub sites.
2015: WiMAX upgrade from 16D to 16E (ongoing)

Professional certifications:

CISA
ISO 20000 Lead Auditor
ISO 20000 Internal Auditor
MSP Practitioner (Managing Successful Programs)
MSP Foundation (Managing Successful Programs)
Lead Auditor ISO 20000
Internal Auditor ISO 20000
ITIL Expert
PRINCE2 Practitioner
PRINCE2 Foundation
Cisco certified network associate (CCNA 640-802)
EMC Ionix administration and management.
ISM module cloud computing by EMC
Global VSAT Forum of South Africa:
AlvarionWimax and network equipment
a) CASS(certified alvarion system specialist)
b) CASO(certified alvarion system operator)
c) CAIT(certified alvarion installer)
Proximwireless networks products
Online training and certifications in Proxim wireless products
Smartbridges: Online training and certification in Smart Bridges products
Orthogon systems (nowMotorolla):Online training and certification in Orthogon wireless systems
Dragon wave microwaves systems certified.

Expert in Technical Leadership/ Technical Program/Learning & Development/Training Strategy FW/ Product & Engineering Manager, IN Product Development Life Cycle & Maintenance, E2E Implementation. R&D experience primarily in INTEL and SAMSUNG - Design Patterns, Database Patterns - Scalability, Availability & Stability, C, C#, C++, JAVA, J2EE, Oracle, MySQL, E-Diagnostics, E-Manufacturing, MES (200mm, 300 mm), TIBCO - ESB - Middleware, Factory Automation, Test Automation FW, ETL Data Processing, Big Data Analytics Manufacturing, DW/BI - Manufacturing, Supply Chain Management, SAS, TIBCO SPOTFIRE, Infromatica.

Over 20 years of experience in Global and Indian Manufacturing sector in Information Technology & Services in Intel, Samsung, Applied Materials.
Holds the merit of working as Senior Technical Manager and Functional Domain Expert in Technology and Process in Manufacturing, IoT (Internet of Things), BFSI, Supply Chain, Big Data Analytics in Samsung Electronics, Intel, which includes project & people management, technical leadership, Learning & Development, innovation and discoveries.
Possess High degree of competency in Manufacturing Operations & Quality Assurance/Control in Intel, Samsung, Applied materials & L&T
Leadership, Contribution and coordinating SDLC activities throughout the project, by provide coaching, mentoring and leadership to the team of engineers, product owners and support personnel. Create MBO for the group/team/individual level track them E2E goals and objectives clearly set and agreed by stakeholders and team.
Possess excellent interpersonal, technical business acumen, communication and organizational skills in leading team across geographies in Intel and Samsung
Expertise in leading a team of engineers, Phd's, within India and Korea in a startup group in Samsung MES, MTC division growing team size from 1 to 100.
Understanding of the industry/ technology trends with distinction of instituting quality control techniques to achieve product/ process excellence at the lowest overall cost - RCA feedback mechanism implementation In Phase Quality - Focus within the Version. Apply, implement, monitor across team. Benchmarking with peers and competitors. This enables flawless delivery of program and project across Samsung and Intel Factories.
Distinction of steering improvement initiatives with focus on streamlining & managing operations excellence with proactive planning, introducing new concepts, steering change, etc.
Product implementation & data Integration in Multi-tier Architecture in manufacturing operations in mixed cluster environment, integration of data across platform, applications & legacy products in Scale out and scale up architecture (Big Data, Manufacturing & Marketing Analytics, ESB, Middleware & ETL in Java, C, C++, C# .NET, VB, ORACLE, MYSQL, TIBCO, Virtual metrology, PHOTO Litho, CVD, PVD (FSM, ATM), Wafer Fabrication, Assembly Test Manufacturing, DIE Prep.
ITIL, ITSM best practices, Framework methodology implementation enables us to efficiently, managing team across geographies for Software product maintenance maintaining Quality parameters and managing overall operations of all the existing business & projects across team
Expertise and a flair for adopting modern technologies and best practices in compliance with manufacturing standards as E-Diagnostics, E-Manufacturing
Distinction of steering improvement initiatives with focus on streamlining & managing operations excellence with proactive planning, introducing new concepts, steering change, etc.

Isac Offers over 15 years of cross functional experience across the areas of Project Management, Agile, Scrum, Training, Coaching, Content Management, Sales and Customer Service Portfolios. Isac conducts Train The Trainer (TTT) programs for large scale distributed organizations. He has successfully established for many organizations - Training & Quality departments including but not limited to developing all modules required for successful training and quality assessments (ISO 9001 and ISO 38500).

Competent and result oriented professional offering over 15 years of rich cross-functional experience; Spearheaded as Floor Manager for a Market Research company, Bangalore handling Training, Sales, Customer Care & Content with additional responsibility as Project Manager.
Proficient in Project Management, Training, Sales, Content Management, Customer Care & Project Management.
Possessing valuable insights, keen analysis & team approach to implement best practices in Training, Content Management, Handling escalations, developing and organizing training modules, also adept at working in high pressure environments with strict deadlines & multiple deliverables.
Demonstrated abilities to motivate & mentor the team, resolve queries, handle escalations with solid contributions across the career path. Highly analytical and creative abilities with excellent skills in organization development & talent building.
Effective communicator, both written and verbal with the abilities of problem solving through reasoned thought processes and an excellent track record for customer as well as employer satisfaction.
Multitasking with an ability and skill to interact with people from all walks, culture or continent.
Multilingual with proficiency in English, Hindi, Malayalam, Bengali, Tamil and Kannada.

Some of his certifications and Accredited Qualifications include:

ITIL 2011 Intermediate (9 credits)
ITIL 2011 Foundation
ITIL Service Transition
ITIL Operational Support and Analysis
Management of Projects - PRINCE2® Foundation
Management of Projects - PRINCE2® Practitioner
Management of Projects - PRINCE2 Agile™

Kepha is a telecoms professional with over 7 years industry experience. He had a BSC degree in Electronics and Computer engineering from Jomo Kenyatta University in Kenya. He possess valuable insights, keen analysis and team approach to implement best practices to achieve business excellence. He is also adept at working in high pressure environments with strict deadlines and multiple deliverables. Specialties include: GSM and UMTS technologies, Routing & Switching (CCNA, CCDA, and CCNP & CCDP Certified), Business Analysis, Process Design, Organizational Transformation, Service Fulfillment, Service Assurance, Leadership and Team Management. He holds the coveted ITIL Expert Certificate for IT Service Management professionals. He is certified in implementing and auditing several ISO systems. In that respect, he has implementation and audit expertise in management information systems including IT Service Management (ISO20000), Information Security (ISO27001), Business Continuity Management (ISO22301) and Environment Management Systems (ISO14001). He has prepared many work documents including policy documents, process documents, business continuity plans and service level agreements. He has also participated in numerous service management audits, process reviews and maturity assessments within the Safaricom Kenya Limited Technology Division and Risk Divisions. He is trained and certified in Project Management and Internet Business Model Development and Innovation. These two qualifications were attained at the prestigious Huawei University in Shenzhen, China. He has hands on experience in NOC Operations. In the NOC, he does fault management, project management, change management, process design, problem management, SLA/OLA management, demand and capacity management, incident management, event management, knowledge management and supplier management. He als has good exposure to OSS/NMS and performance Management tools.

Qualifications:

ISO 22301 – Implementer
ISO 14001 – Auditor
ISO/IEC 20000 – Auditor
ISO/IEC 20000 – Implementer
ISO/IEC 27001 – Lead Auditor
ISO/IEC 27001 – Lead Implementer
Trends of the Telecom Industry – Huawei University, Shenzhen, China
Project Management - Huawei University, Shenzhen, China
Model Internet Development and Business Model Innovation - Huawei University, Shenzhen, China
Cisco Certified Network Associate (CCNA)
Cisco Certified Design Associate (CCDA)
Cisco Certified Network Professional (CCNP)
Cisco Certified Design Professional (CCDP)
International Computer Driving License (ICDL)
ITIL V3 Expert
ITIL V3 Foundation
ITIL Continual Service Improvement
ITIL Operational Support and Analysis
ITIL Service Offerings and Agreements
ITIL Planning Protection and Optimization
ITIL Managing Across the Lifecycle
A+
N+
Huawei Converged Billing System Advanced - Huawei University, Shenzhen, China
Huawei Service Delivery Platform Solution - Huawei University, Shenzhen, China
Huawei Mobile Soft switch and M2000 - Huawei University, Shenzhen, China
Advanced SS7 Signaling.

Amrit is a Bachelor of Engineering in Information Technology and certified ITILTrainer. He has 9 years of Service Management experience in Infrastructure and Agile environment. He has worked with many renowned clients e.g. HP, British Telecom, British Petroleum, Diageo, Thomson Reuters internal and external customers & Telenor. He also has a good exposer of working in a multi-vendor environment. His previous responsibilities were to lead & manage critical incidents, problems, s/w roll outs, upgrades, patch releases, application hosting and emergency releases. He is currently working as a Capacity Manager in Fiji Project. He is experienced in Service support, Service Delivery, Project Coordination, Vendor Management, Software License Management, Change, Release & Deployment Management, Risk Management, and Project & Program Portfolio Management & Capacity Management.

Expertise:

Incident Management,
Problem Management
Change Management
Release & Deployment
Capacity Management
Supplier Management
Process Implementation
Project co ordination & Delivery

Education: Bachelor of Engineering

Certifications & Achievements

PEOPLECERT Certified ITIL trainer (2015)
Programme Management Practitioner (2014)
ITIL Expert certified (2013)
MoP( Management of Portfolio) Foundation (2013)
PRINCE2 Practitioner Certified ( Project Management ) (2011)
Best performer of the Quarter in HP for delivering of services with Zero escalation from client (2010)
Trained more than 100 sessions on Process Management