The Microsoft Operations Framework Foundation exam is based on the MOF guidance. This guidance includes best practices and provides guidelines on how to determine what an IT organization needs and how to successfully approach IT Service Management.
The Concept
The Microsoft® Operations Framework Foundation exam is based on the MOF guidance. This guidance consists of best practices and provides guidelines to determine what is needed for the IT organization and how to successfully approach IT Service Management. This module offers an introduction to IT Service Operations Management and covers the essential elements and concepts of MOF.
What you will learn
In the MOF Foundation module the following topics will be dealt with:
-
The MOF overview
-
The Plan phase
-
The Deliver phase
-
The Operate phase
-
The Manage layer
The MOF Overview
The
candidate understands the comparison in the market. The
candidate can:
-
explain the importance of MOF to an organization;
-
describe the position of MOF in IT service
management;
-
recognize the advantages of the MOF approach to IT service
management;
-
define the basic concepts of the Microsoft Operations
Framework
The Plan phase
The candidate has knowledge of the Plan phase. The candidate understands the relationship of the Plan phase with the other phases within the IT service life cycle. The candidate can:
-
list the service management functions (SMFs) belonging to the Plan
phase;
-
define the basic concepts of the Plan
phase;
-
name the management reviews (MRs) of the Plan
phase.
-
describe the objectives, risks and controls of the Plan
phase;
- explain the integration of the Plan phase with the Manage Layer.
The Deliver phase
The candidate has knowledge of the Deliver phase. The candidate understands the relationship of the Deliver phase with the other phases within the IT service life cycle. The candidate can:
-
name the service management functions (SMFs) belonging to the
Deliver Phase;
-
define the basic concepts of the Deliver phase;
-
name the management reviews (MRs) of the Deliver
phase
-
describe the objectives, risks and control of the Deliver
phase;
- explain the integration of the Deliver phase with the Manage Layer.
The Operate phase
The candidate has knowledge
of the Operate phase. The candidate understands the relationship of
the Operate phase with the other phases within the IT service life
cycle. The candidate can:
-
name the service management functions (SMFs) belonging to the
Operate Phase;
-
define the basic concepts of the Operate phase;
-
name the management reviews (MRs) of the Operate
phase.
-
describe the objectives, risks and control of the Operate
phase;
-
explain the integration of the Operate phase with the Manage
Layer
The Manage phase
The candidate has knowledge of the Manage Layer. The candidate understands the relationship of the Manage Layer with the other phases within the IT service life cycle. The candidate can:
-
name the service management functions (SMFs) belonging to the
Manage Layer;
-
define the basic concepts of the Manage Layer;
-
name the management reviews (MRs) of the Manage
Layer.
-
describe the goals of the Manage Layer;
-
describe the types of control of the management
layer;
-
describe the co-ordination role of the manage layer throughout the
lifecycle Phases:
Plan, Deliver and Operate.
Target group
The
MOF Foundation module is aimed at professionals who contribute to
the operations of IT services and candidates who want to work in
these professions.
Prerequisite(s)
Practical
experience in the field of Operations Management is
recommended.
Examination type
Computer-based
or paper-based multiple-choice questions
Indicative study load
60 hours;
this includes evening study/homework of 1-2 hours per
evening.
Practical
assignment(s)
Not
applicable
Time
allotted for examination
60
minutes
Exam
details
-
Number of questions: 40
-
Pass mark: 65% (26 out of 40)
-
Open book/notes: no
-
Electronic equipment/aides permitted: no